1. Using this Service

  1. Subject to you complying with these terms and conditions, we will use all reasonable efforts to provide the service in accordance with this agreement.
  2. The extent to which this Service can be used with your account(s) will depend on the type of account(s) you have opened with us. When you opened your account(s) you will have been told of the types of orders which can be carried out on your account(s) and as such only these can be requested using this service. For example, for some account types it will only be possible to order up to a certain limit of asset value.
  3. To access the service users must have access to the internet or a mobile data connection through a computer or another internet enabled device. You shall at your own cost access the service through your own internet service provider or network operator and you shall be responsible for ensuring that any equipment used to access the service shall be compatible with the relevant requirements for access to and use of the service.
  4. You shall at your own risk access the service through your own equipment and you will be responsible for ensuring that any equipment used to access the service is up to date, secure and free of malware and/or viruses/keyloggers or other compromising software that may put your account and funds at risk.
  5. Not all the features and/or functionality of the service will be available or accessible on certain devices, software or applications that we may make available to you to access the service.
  6. Not all features and/or functionality of the Services will be available or accessible to all customers.

2. Applying for this Service

When you apply to use our service, you confirm that:

  1. We may carry out checks at the Credit Reference Agencies to confirm information you have provided.
  2. We may carry out checks against publicly available data to confirm information you have provided.
  3. All information you provide us with is up to date and valid.
  4. We will use all information provided or derived in accordance with our privacy policy
  5. We may refuse an account to any individual who does not satisfy these checks.
  6. We may refuse an account to any individual without the need to specify why.
  7. Account upgrade requests and tier limit increase requests will be treated for all intents and purposes as account applications and will be subject to all points under this section.

3. Customers of Digital Monster LTD

  1. You acknowledge that Digital Monster LTD in the United Kingdom will fulfil all performance obligations in respect of the service and that accordingly all instructions and communications from users must be directed to Digital Monster LTD in the United Kingdom.
  2. In any case where you have given Digital Monster LTD information about individuals (including users) you represent and confirm that those individuals have appointed you to act for them to consent to the processing of their personal data for the purpose of the performance of the agreement and to the transfer of that information and to receive any data protection notices on their behalf.

4. Your obligations

  1. You must not allow anyone other than you to operate the service on your behalf.
  2. You do not record password Information in any form recognisable by others or disclose it to anyone else, including other users, members of your staff, members of their families, our staff or anyone on our support team.
  3. You change your password Information no less frequently than 180 days or if you suspect at any time that a breach of security has taken place.
  4. Any computer or other device through which you access the service is free from any computer virus, and is protected by virus protection software that complies with and is maintained in accordance with good practice.
  5. You do not leave your computer or device unattended when logged into the service.
  6. You do not copy or change any software we provide as part of the service and do not give that software to another person.
  7. You use appropriate security on devices, such as passwords and pin codes.
  8. You follow any further security guidance we may append into our terms and conditions.
  9. If you suspect that someone else knows your password Information you will inform us and change your password immediately.
  10. if you or anyone else loses a computer, mobile or other device that is registered to use the service or that is used to access the service; you will notify us immediately by email to our support team.
  11. We will never telephone or email you and ask you for your User ID, password. If you receive any such request you must not provide any of the details requested and you must notify us immediately by email to our support team.
  12. If you forget your password Information you can request new password by using the link on the log on page for this service.
  13. You acknowledge that the use of the service in certain countries is subject to specific local legislation and regulations and you will ensure if the service is accessed from outside the United Kingdom that the you comply with the laws and regulations of that country.
  14. You must provide complete and accurate information whilst using the service, we will not incur any liability for inaccurate information that you have provided.

5. Service standards

  1. Where a user uses the service between 12am GMT and 12pm GMT on any day to place an order it will be deemed to have been received by us on that day (subject to any other cut-off times we may tell you about for certain types of payment).
  2. Order acceptance is not guaranteed and is subject to acceptance by a vendor based on multiple factors including but not limited to, stock availability, market price, personal risk factors.
  3. Once an order has been accepted by a vendor payment is expected within 15 minutes + payment processing time (up to 2 hours on faster payments network).  
  4. Where a payment to the vendor has not arrived within 2 hours and 15 minutes from the acceptance time of the order, the vendor may choose to cancel the order and refund you.  
  5. Once an order has been accepted by a vendor the vendor may cancel and refund the order at any time prior to completion of the order. We will be entitled to charge you a fee to compensate us for the reasonable costs and expenses we or our vendors incur in relation to this.
  6. Where an order has been cancelled after payment has been received a refund will be issued.  The refund will only be sent back to the originating account and you will provide all reasonable documentation requested to prove the origin of the funds (e.g. a screenshot of the transaction leaving the account).  In any case where you are unable to prove ownership or authorization to transfer from the originating account, we will inform the required 3rd parties and may pass data on to them as outlined in our privacy policy
  7. Once payment has been received by the vendor, the transaction will be final unless cancelled by the vendor or unless otherwise stated by the vendor.  We will be entitled to charge you a fee to compensate us for the reasonable costs and expenses we or our vendors incur in relation to this.
  8. Once payment has been received by the vendor if no cancellation occurs, the order shall be finalized and sent by the vendor within 2 hours.
  9. Receipt of all orders will be confirmed by using the relevant blockchain transaction information.
  10. In case of any dispute, you will first contact us through our support channel [email protected] and try to settle the dispute directly.
  11. You cannot use the service to tell us that an order to be carried out is particularly important.  All orders and their relative priority will be based on their own merit and subject to acceptance by a vendor.
  12. We may also refuse to accept or fulfil an order where you are in breach of this Agreement, or we (or the systems we use) reasonably suspect that the Transaction is fraudulent or we are unable to make a transaction in accordance with the terms of this Agreement
  13. All orders made using this service will be listed on the user dashboard.

6. Liability

  1. You must notify us as soon as possible after you become aware of any incorrectly executed order or any unauthorised order or any unauthorised access on your account.
  2. Both you and where required your agents will assist us, our agents or the police in the investigation of any unauthorised use of this service.
  3. You will be liable for all unauthorised orders on your account and all unauthorised applications for or amendments to any products or services if you or an agent under your control has acted fraudulently.
  4. We will not be liable for:
    1. Any losses not directly associated with the incident that may cause you to claim against us whether or not such losses were reasonably foreseeable; nor
    2. Any loss or profits, loss of business, loss of goodwill or any form of special damages; nor
    3. Any losses associated directly or indirectly with our failing to make a payment because you have not provided us with the required or correct details. We will, however, use all reasonable efforts to recover your payment and reserve the right to charge you a fee to cover our reasonable costs for so doing.
    4. Any losses incurred due to incorrect information you have provided.
    5. Any losses incurred due to your negligence.
    6. Any losses incurred from your failure to meet any part of this agreement.
    7. Amounts in excess of any single order in question.
    8. Consequential damages including but not limited to (loss of business, loss of opportunity, loss of interest)
  5. Notwithstanding anything to the contrary in this agreement, if we are prevented, hindered, or delayed from or in performing any of our obligations under this agreement due to abnormal and unforeseeable circumstances beyond our control (including any strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown or other failure of equipment, software or communications network, fire, flood, or other circumstances affecting the supply of goods or services), then we shall not be liable to you or be obliged to perform our obligations under this agreement to the extent that we are prevented, hindered or delayed in our performance by the abnormal and unforeseeable circumstances beyond our control.

7. Order Limits

  1. Orders using this service are subject to an order limit.  Your order limit will be defined by the type of account you hold with us.
  2. We may vary order limits from time to time without notice if we deem the security of the service has been compromised or if there is any other business need to do so.

8. Orders & Transactions

  1. By depositing funds into a vendor’s bank account you agree to enter into a legally binding transaction with us and the vendor.
  2. For the purposes of this agreement vendors are considered to have accepted this agreement by proxy through Digital Monster LTD.
  3. A transaction will be legally binding when we receive your funds into our account or a vendor receives funds into their account.
    We will provide transaction confirmation once a transaction is completed. The confirmation details will be emailed to the registered email address.
  4. You acknowledge that due to the nature of the service provided delays in the transmission and receipt of payments may occur.
  5. You acknowledge that we operate an online service that could be subject to technical or other problems and that these may result in a delay in the processing of your order.
  6. You acknowledge that our service involves the use of 3rd party systems who are outside our control. There may be occasions where 3rd party services result in a delay in processing your order.
  7. We accept no liability to you or any other person for any loss suffered, directly or indirectly for any delays in the completion of a transaction. We are under no obligation to inform you of any delay that may apply to your transaction.
  8. In any event where an overpayment is made by us or a vendor to you we will be entitled to seek repayment within a reasonable time frame and we may take any reasonable measures to recover these funds including passing your information on to a debt collection service.

9. Warranties and Indemnification

  1. By entering into this agreement you confirm that the following statements are true and accurate;
    You are aged 18 or over.
  2. You have authorization to use any and all funds utilized when using this service.
  3. In making your decision to enter into a transaction with us, you will not rely on any market-related information that has been provided by us on our website or through other channels.
  4. You agree to indemnify us for any expenses, premiums, commissions or other fees incurred by us as a result of your failure to perform under the obligations of this agreement. This includes any legal costs that we may incur in order to enforce our rights or recover any amounts you owe us. You also agree to indemnify us for any expenses, premiums, commissions or other fees charged by third parties in relation to the transactions you enter into, including fees charged by your bank, whether or not those fees or charges were notified to you in advance.

10. Variation

We may:

  1. Change or withdraw any part of the Service;
  2. Change your obligations in relation to security measures, including changing the password Information;
  3. Change any of these terms and conditions; and/or
  4. Introduce charges for the Service.
  5. All changes to this agreement will enter into effect immediately and inclusively. We will notify you by email in writing when we make any change to this Agreement.
  6. We may change this agreement at any time to reflect changes in law, regulation or codes of practice which apply to us or the way we are regulated.

11. Termination and suspension of the Service

  1. This Agreement shall continue until terminated.
  2. We may cancel or suspend your use of the service (or part of the service, for example, accessing the service via a mobile device) at any time if:
    1. We reasonably suspect that there has or could be a fraudulent or unauthorised use in relation to the service;
    2. We reasonably believe that it is necessary as the security of your account or the service is at risk;
    3. The device being used to access the service does not comply with our reasonable security or compatibility requirements;
    4. You or an agent you control has broken the terms and conditions of your account or any other product or service held or used by you.
  1. If we do cancel or suspend use of the service, we will tell you as soon as possible unless the law prevents us from doing so or we reasonably believe it would undermine our security measures.
  2. This Agreement may be terminated at any time;
    1. immediately by you; Any outstanding orders, transactions or claims will be honoured within the terms of this agreement.
    2. immediately by us; Any outstanding orders, transactions or claims will be honoured within the terms of this agreement.
  1. If you terminate this Agreement it will be in respect of all your Account(s), not just some of them.

12. Governing law

  1. This Agreement and any non-contractual obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales.
  2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with this agreement (including any dispute relating to any non-contractual obligation arising out of or in connection with this agreement).

13. Complaints

  1. We aim to provide the highest level of customer service possible. However, if you experience a problem, we will always seek to resolve this as quickly and efficiently as possible. If something has gone wrong please bring this to the attention of our support team [email protected]
  2. We may record telephone calls for resolving any disagreements. We may monitor calls to improve our service.

14. Notices and communication

  1. Any notice or communication to be given by either party in relation to your account shall be emailed by us to the email address related to your account or by you to [email protected] 

15. Language

  1. The language of this agreement shall be in English and all communications pertaining to this agreement shall be conducted in English.

16. Privacy

  1. Your use of the Cryptomonster website is also subject to our Privacy Policy, which is available to view here. In addition, the Service may from time to time also provide further information about how your data is collected and used by us.

17. Third Parties

  1. Nothing in this Agreement confers or is intended to confer a benefit enforceable by a person who is not a party to it and such a person shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

18. Definitions

  1. “Account” any of your accounts with us which we say may be accessed, viewed or operated through the service.
  2. “Business Day” means 9am to 5pm Monday to Friday other than public and bank holidays in England and Wales
  3. “Faster Payments Service” means the payments service which allows faster electronic payments to be made between accounts in the UK with sort codes capable of receiving faster payments held with banks and building societies which are either members of the service or participants in the service;
  4. “Individual Payment Limit” means the maximum amount an individual user can order from your account(s) in a single instance as part of any order or transaction.
  5. “Password Information” any secret words or codes or PIN numbers and/ or any memorable information used to identify a User when they use the service.
  6. “Service” an online system that enables Users to obtain information from us about your account(s), to make applications for and amendments to certain types of products and services that may be available from time to time to you and (depending on the type of your account)to give us electronic instructions to make orders or transactions from such accounts. Electronic instructions can be given by computer, digital television, mobile device, WAP phone or any electronic device linked to our system including where we provide you with software and by any other means that we may make available for this purpose.
  7. “User” means the individuals named on any application form for this service which you have completed.
  8. “User Guide” means the guidelines we provide about the service,
  9. “you”/“your”/“individual” means the individual in whose name the account is maintained by us.
  10. “we”/“us”/“our” means Digital Monster LTD providing the account you access using this service.
  11. “Vendor” means a party authorized by us to fulfil your order requirements.
  12. “Transaction” / “Order” means a transaction or order placed by you through the Cryptomonster service.
BTC/GBP £4,732.97 -0.58%
ETH/GBP £151.97 -0.66%
XRP/GBP £0.4148 0.14%
XLM/GBP £0.2035 0.38%
ADA/GBP £0.0705 -0.62%
ETC/GBP £6.58 -0.45%
BCH/GBP £328.76 -0.28%
QTUM/GBP £2.76 0.04%
LTC/GBP £37.12 -0.72%
EOS/GBP £4.17 -0.98%
DASH/GBP £119.83 1.12%
ZEC/GBP £93.40 -0.64%
GNO/GBP £13.58 -1.92%
PASC/GBP £0.3706 -3.23%
BTC/GBP £4,732.97 -0.58%
ETH/GBP £151.97 -0.66%
XRP/GBP £0.4148 0.14%
XLM/GBP £0.2035 0.38%
ADA/GBP £0.0705 -0.62%
ETC/GBP £6.58 -0.45%
BCH/GBP £328.76 -0.28%
QTUM/GBP £2.76 0.04%
LTC/GBP £37.12 -0.72%
EOS/GBP £4.17 -0.98%
DASH/GBP £119.83 1.12%
ZEC/GBP £93.40 -0.64%
GNO/GBP £13.58 -1.92%
PASC/GBP £0.3706 -3.23%
BTC/GBP £4,732.97 -0.58%
ETH/GBP £151.97 -0.66%
XRP/GBP £0.4148 0.14%
XLM/GBP £0.2035 0.38%
ADA/GBP £0.0705 -0.62%
ETC/GBP £6.58 -0.45%
BCH/GBP £328.76 -0.28%
QTUM/GBP £2.76 0.04%
LTC/GBP £37.12 -0.72%
EOS/GBP £4.17 -0.98%
DASH/GBP £119.83 1.12%
ZEC/GBP £93.40 -0.64%
GNO/GBP £13.58 -1.92%
PASC/GBP £0.3706 -3.23%